We are committed to delivering your order quickly and safely. Please review our shipping terms below:

1. Order Processing

• Orders are processed and dispatched within 1–3 business days of confirmation.
• You will receive a tracking link once your order has been shipped.

2. Delivery Timeline

• Standard delivery time is 5–7 business days (may vary based on location).
• For metro cities, delivery may be faster. For remote areas, it may take a little longer.

3. Shipping Charges

• Free shipping on all orders – no minimum order required.
• No additional charges for Cash on Delivery (COD).

4. Service Coverage

• We deliver across India through trusted courier partners.
• Currently, we do not ship internationally.

5. Order Tracking

• Once shipped, you will receive an Email/SMS/WhatsApp update with tracking details.
• You can track your package directly on the courier partner’s website.

6. Delivery Issues

• If the package is not delivered within the expected timeframe, please contact our support team at contactarelafashion@gmail.com.
• In case of failed delivery due to incorrect address or repeated unavailability, re-delivery may be attempted.

We aim to make your shopping experience smooth and worry-free. Please go through our return and exchange policy before placing an order.

1. Refunds

• No refunds will be provided under any circumstances.
• A refund will be processed only if the order is not received by the customer.

2. Exchanges

• We offer exchange only (no refunds) for the following product categories:
• Nightsuits
• Coord Sets
• Nightdresses
• Short Nightsuits
• Maternity Nightdresses
• Baby Dolls are not eligible for exchange or return due to hygiene reasons.

3. Conditions for Exchange

To be eligible for an exchange:

• The request must be made within 15 days of delivery.
• The product must be unused, unwashed, and in its original packaging with all tags intact.
• Exchanges are allowed only for size issues or defective/damaged products.
• Only one-time exchange is allowed per order.

4. Exchange Process

• To initiate an exchange, please contact our customer support team at contactarelafashion@gmail.com
• Once your request is approved, we will arrange for a reverse pickup at no extra cost.
• After receiving and verifying the product, we will dispatch the replacement.

5. Shipping for Exchange

• All return pickup and replacement shipping charges will be borne by the seller.